Returnly Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your use of Returnly ("we", "us", "our"), a software platform designed to assist individuals and sole traders in New Zealand with preparing tax return information, including IR3 filings.

By accessing or using Returnly, you agree to be bound by these Terms.

If you do not agree, you must not use the platform.

2. Nature of the Service

Returnly provides:

• software tools
• data aggregation
• AI-assisted analysis

Returnly does not:

• provide accounting services
• provide tax advice
• act as a registered tax agent
• submit tax returns on your behalf unless explicitly stated

All outputs are informational only.

3. No Professional Advice

Returnly is not a licensed accountant, tax agent, or financial advisor.

Nothing on the platform constitutes:

• tax advice
• financial advice
• legal advice

You must seek independent professional advice where necessary.

4. User Responsibilities

You are solely responsible for:

• ensuring all data entered is accurate and complete
• reviewing all generated outputs
• verifying calculations and summaries
• any submission made to Inland Revenue (IRD)

Returnly does not verify or validate your data.

5. AI-Generated Content

Returnly uses artificial intelligence technologies, including third-party services.

You acknowledge that:

• AI outputs may contain errors or omissions
• outputs may not reflect current tax law
• AI-generated results must not be relied upon without independent verification

6. Limitation of Liability

To the maximum extent permitted under New Zealand law, Returnly shall not be liable for:

• incorrect tax filings
• penalties, interest, or enforcement actions by Inland Revenue
• financial loss arising from use of the platform
• reliance on AI-generated outputs
• data inaccuracies provided by users

Your use of the platform is entirely at your own risk.

7. Indemnity

You agree to indemnify and hold harmless Returnly from any claims, damages, or liabilities arising from:

• your use of the platform
• incorrect or misleading information you provide
• any tax filing based on platform outputs

8. Payments and Refunds

Where fees apply:

• payments are for access to software services only
• no guarantee is made regarding tax outcomes
• refunds are at our sole discretion unless required by law

9. Acceptable Use

You agree not to:

• provide false or misleading financial data
• use the platform for unlawful purposes
• attempt to manipulate or exploit system logic

We reserve the right to suspend or terminate accounts.

10. Service Availability

We may:

• modify, suspend, or discontinue features
• update system functionality without notice

We do not guarantee uninterrupted service.

11. Data and Third-Party Services

Your data may be processed by third-party providers, including:

• AWS Textract
• AWS Bedrock

Data may be stored or processed outside New Zealand.

12. Privacy

Your use of Returnly is also governed by our Privacy Policy.

13. Changes to Terms

We may update these Terms at any time.

Continued use of the platform constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes shall be subject to the jurisdiction of New Zealand courts.

15. Contact

For support or enquiries: support@returnly.co.nz