Returnly Privacy Policy

1. Introduction

Returnly ("we", "us", "our") is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our platform.

Returnly is designed to assist individuals and sole traders in New Zealand in preparing tax return information, including IR3.

By using Returnly, you agree to this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• name
• email address
• contact details

2.2 Financial and Tax Information

• income data
• expense data
• business-related financial records
• tax-related inputs required for IR3 preparation

2.3 Uploaded Documents

• invoices
• receipts
• bank statements
• PDFs or other files uploaded by you

2.4 Technical Information

• IP address
• device and browser information
• usage data, including pages visited and actions taken

3. How We Use Your Information

We use your information to:

• provide and operate the Returnly platform
• generate summaries and tax-related calculations
• process uploaded documents
• deliver AI-assisted analysis
• communicate with you, including system emails
• improve our services

4. AI and Automated Processing

Returnly uses artificial intelligence technologies, including third-party services.

This includes:

• document extraction, for example AWS Textract
• AI analysis, for example AWS Bedrock

Your data may be processed automatically to generate outputs.

You acknowledge that:

• AI outputs may not be fully accurate
• results should be independently verified

5. Third-Party Services

We use third-party service providers to operate the platform, including:

• Amazon Web Services (AWS)
• email delivery providers
• hosting and infrastructure providers

These providers may process your data on our behalf.

6. Data Storage and International Transfers

Your data may be stored or processed outside New Zealand, including in Australia or other regions where AWS operates.

We take reasonable steps to ensure your data is handled securely and in accordance with applicable laws.

7. Data Security

We implement reasonable technical and organisational measures to protect your information.

However:

• no system is completely secure
• we cannot guarantee absolute security

8. Data Retention

We retain your information:

• as long as necessary to provide the service
• to comply with legal obligations
• to resolve disputes

You may request deletion of your data, subject to legal requirements.

9. Your Rights (New Zealand Privacy Act 2020)

You have the right to:

• request access to your personal information
• request correction of your information

To exercise your rights, contact us at support@returnly.co.nz.

10. Cookies and Tracking

We may use cookies and similar technologies to:

• maintain session authentication
• improve user experience
• analyse usage patterns

You can control cookies through your browser settings.

11. Communications

We may send you emails related to:

• account activity
• system notifications
• tax-related updates

These are service-related communications.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on our website.

Continued use of the platform constitutes acceptance of the updated policy.

13. Contact

If you have questions about this Privacy Policy: support@returnly.co.nz